Warranty Terms & Conditions
Warranty & Terms
Venture Volt Workmanship Warranty
Venture Volt provides a 12-month warranty on workmanship from the date of installation. This warranty covers faults directly attributable to workmanship or installation carried out by Venture Volt.
Product Warranty
Products supplied by Venture Volt are covered by the manufacturer's applicable warranty and warranty terms. Product warranties are subject to the individual manufacturer's conditions and warranty period.
Where a product develops a suspected manufacturing fault, Venture Volt is happy to assist the customer where reasonably possible with troubleshooting, documentation and contacting the relevant manufacturer or supplier. However, the manufacturer's warranty process, assessment, approval and resolution are ultimately determined by the manufacturer or supplier.
Venture Volt does not guarantee the outcome or processing time of a manufacturer's warranty claim.
Warranty Exclusions
Misuse, abuse or incorrect operation • Accidental or physical damage • Water ingress or environmental damage • Neglect or lack of reasonable maintenance • Modifications or alterations to the installed system • Repairs or electrical work carried out by a third party • Damage caused by third-party equipment or accessories • Failure to follow manufacturer instructions or recommendations
Third-Party Modifications
Any modification, addition, repair or alteration to the installed system by a person or business other than Venture Volt may affect our ability to provide warranty support for workmanship relating to the affected installation.
Additional Work
If unforeseen issues, pre-existing faults, damaged wiring or additional parts/labour are identified during installation, Venture Volt will
discuss the required work and obtain customer approval before proceeding with additional charges.
Australian Consumer Law
Nothing in these terms is intended to exclude, restrict or modify any rights or remedies available to the customer under the Australian Consumer Law.